As many have experienced, the CRC, which is the new contractor responsible for pursuing recovery from liability and workers’ compensation insurers, no-fault carriers and employers directly, has increasingly been running behind in responding to requests.
Today, CMS issued the following statement:
“In October 2015, the Centers for Medicare & Medicaid Services’ (CMS) Commercial Repayment Center (CRC) assumed responsibility for the recovery of conditional payments where CMS is pursuing recovery directly from a liability insurer (including a self-insured entity), no-fault insurer or workers’ compensation (WC) entity as the identified debtor. The CRC has issued more than 33,000 Conditional Payment Letters (CPLs) and Conditional Payment Notices (CPNs) since the transition. CMS is aware that many insurers and WC entities are awaiting CPLs, CPNs, or demand letters. CMS is actively engaged with the CRC to improve responsiveness to requests for conditional payment information and the handling of correspondence.”
We are hopeful that the response time will improve quickly.