Ethical Duties When Resolving Claims Including Navigating Potential Conflicts

Presented by: Melisa C. Zwilling, Shareholder, Carr Allison

Course Description In today’s current litigation environment, most claims are appropriate for consideration of a potential settlement at some point.  This program will walk through the stages of litigation and how they will progress absent resolution.  The potential risks of nuclear verdicts will also be discussed.  The program will also examine the ethical obligations imposed on insurance professionals when evaluating and resolving claims, including a brief discussion of employment practices liability and professional liability policies specifically.  The course will address the regulatory framework governing settlement duties – including state unfair claims settlement practices statutes and the common law duty of good faith – and analyze the ethical conflicts that arise when contractual provisions such as consent-to-settle and hammer clauses intersect with those statutory obligations.  The course is designed to enhance the ethical awareness and professional conduct of licensees engaged in claims handling, and all content is grounded in the standards of conduct governing the insurance profession.

This course is APPROVED for one hour of Department of Insurance Continuing Education Credit for the following states: AL, CT, DE, FL, KY, LA, MA, NC, OK, RI, TX, WV and WY.

Approval for providing one hour of Department of Insurance Continuing Education Credit has been REQUESTED and is expected from the following states: CA, GA, ME and NH.

This course is APPROVED for one hour of professional development credit for Human Resource Professionals for the following: HRCI (Human Resource Certification Institute) and SHRM (Society for Human Resource Managers).

The webinar program works best with Chrome, Edge or Firefox browsers or the GoTo mobile app.

Date: October 27, 2026

Time: 1:00 Central

Register HERE